RETURNS & EXCHANGES
Starting a return or exchange
Click Here to start your return/exchange. Please have your order number and email address ready.
Return/Exchange Cost
Free Exchanges:
We’re happy to offer free exchanges for a different size or color.
Free Return Shipping:
We provide a free return shipping label for all eligible returns. Please note that original shipping costs are non-refundable.
Return/Exchange Conditions
For an item to be eligible for a refund it must be:
- Returned within 90 days of the original purchase date
- Unwashed, unworn, and in new condition
- Returned in the original poly mailer - using other packaging may result in higher shipping costs at the customers expense
Third-Party Purchases
Returns and exchanges for items purchased outside of the Iron Oak online store or in-person events cannot be processed through us. Please reach out to the original retailer.
Damaged or Defective Items
If you received a damaged item, you can still process the exchange by clicking here, or if you need further assistance, please contact us at support@ironoaktx.com.